Frequently Asked Questions
Everything you need to know about shopping with Hindustan Imports.
What are your shipping rates and delivery times?
We offer tiered shipping rates based on weight and location. Standard delivery typically takes 3-7 business days, while regional areas may require additional time. You will receive a tracking link via email once your order is dispatched.
Do you offer bulk or wholesale pricing?
Yes, we specialize in bulk supplies for restaurants, grocers, and manufacturers. Please contact our wholesale department through the 'Bulk Inquiry' page to receive our latest price list and volume discounts.
How do you ensure the quality and freshness of your products?
We source our products directly from reputable growers and suppliers. All items are stored in climate-controlled environments and undergo strict quality checks before being packed to ensure they arrive fresh at your doorstep.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food items unless they are damaged or incorrect. If there is an issue with your order, please contact us within 48 hours of delivery with photo evidence for a replacement or refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For large wholesale orders, we also offer bank transfer options upon request.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact our customer service team immediately. Once an order has reached the 'Dispatched' status, we are unable to cancel or modify it.